Service Management

Our Service Management solutions are designed with you in mind. Here at Zuriel IT Solutions we're always implementing strategic approaches that are designed to manage and improve the way in which we deliver IT services to your organisation. The main aims of our IT Service Management framework is to ensure that we have accurate and efficient processes, staff and resources in place so that your company's business goals and needs can be met.

This service provides enhanced support across Technology areas such as:

  • Desktop & Mobile Devices
  • Servers
  • Networks
  • Application
  • Data Storage
  • Business Continuity

The benefits of this service include: 

  • Reduction of infrastructure operational costs
  • Protection and security of infrastructure,
  • Reduction in downtime risk and business disruption.

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With our Managed Service Solution you will benefit from: Industry leading computer support and guaranteed response times, often beating the response times of in-house IT departments. Reduced costs through reduced business downtime. Giving you time to concentrate on the primary function of your business. Reduced impact on service delivery and increased business efficiency. Our service is totally flexible, and can be tailored to meet your individual business needs, whatever the magnitude of your business we can create a solution to suit.

We take our responsibility to ensure your services work with minimum to nil disruptions and so our team provides remote access assistance to all clients within one hour or less. With our skills and experience and the resources in our cupboard we ensure we are an asset to your business continuity and not a liability. All our services work by us taking an in-dept look into your business goals and requirements and then develop a strategic plan designed uniquely for you to carry forward.

Our IT Service Desk provides Technical Support to via telephone or remote access from the moment your business opens to the moment you call it a day. This service is available to both our prepay and contract customers.